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While consumer satisfaction with traditional retailers falls; there's good news for online sellers.
February 18, 2015
By: TOM BRANNA
Editor
Customer satisfaction with retail is down for the first time in four years, according to a report released today by the American Customer Satisfaction Index (ACSI). All brick-and-mortar retail categories show weakening or flat customer satisfaction for the final quarter of 2014. Only internet retail is up from a year ago. “Although there are several signs that the economy might finally take off, deteriorating customer satisfaction with retail suggests that consumer demand will not be wh...
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